For independent hair and lash/brow studios

Velvet Gap

Turn salon cancellations into recovered revenue.

Record a cancelled appointment, match it with opted-in customers, and follow the first claim through to your studio. Email offers go to email-consented matches; SMS copy is ready for you to send.

Request a demo See how it works

Built for independent U.S. hair salons and lash/brow studios.

The recovery loop

From gap to guest.

A simple flow
  1. 01

    A spot opens

    A cancellation leaves room in the appointment book.

  2. 02

    The right people hear

    Match opted-in customers by service and availability. Email goes to email-consented matches; SMS copy is prepared for the owner to send.

  3. 03

    One person claims it

    The first claim marks the opening filled and notifies the studio. The owner follows up to confirm the appointment.

Thoughtful outreach starts with an opted-in waitlist.
A clear path from a cancelled appointment to a customer who wants that time.

A calmer way to refill

Make the next step easy for everyone.

When an appointment is cancelled, the owner records the opening in Velvet Gap and chooses to prepare offers for a lightweight, relevant refill workflow.

Keep outreach relevant: match on service and preferences, and contact customers who chose to join your waitlist.

  1. 01

    Capture the opening

    When a cancellation leaves a gap, the owner manually records the appointment opening and starts a refill workflow.

  2. 02

    Invite a good match

    Match opted-in customers by service and availability. Email offers are delivered to customers who consented to email; Velvet Gap prepares SMS copy for the owner to send manually.

  3. 03

    Let the booking close the loop

    The first customer to claim the offer marks the opening filled and notifies your studio. You follow up with the customer to confirm the appointment.

Made for the appointment book

Built for independent hair salons and lash/brow studios.

From a haircut to a lash or brow appointment, the work is personal—and a gap in the day matters. Start with the services and customers your business knows.

Velvet Gap is focused on independent U.S. hair salons and lash/brow studios.

  • 01Hair salon
  • 02Lash / brow studio

Keep your appointment book as usual, then record the openings that need refilling.

See what is changing

Keep the value visible.

A clear dashboard is designed to track the appointments refilled, fill rate, active waitlist customers, and estimated recovered value—so you can learn what is working for your studio.

Estimated recovered value uses normal appointment values for claimed openings; it is not collected revenue. Results depend on timing, service demand, and waitlist availability.

For independent studios

Request a demo

Tell us a little about your salon or lash/brow studio and how you currently handle last-minute openings. This sends a demo request; it does not schedule a meeting.

velvet-gap@polsia.app

Market-wide fill-rate and revenue outcomes have not yet been established.